Diligence Workspace · Lumen
The Diligence Workspace for an illustrative software target at review
An illustrative software target at review. 26 findings, nine high, two subsidiaries not named on the program, and the supervisor agent’s prepared sign-off.

A growth equity buyer is acquiring a founder-led analytics software company. On paper the insurance program is tidy: technology E&O, cyber, D&O and EPL, all standalone. The trouble is in two places nobody reads first — the customer contracts and the policy conditions. This post follows the engagement. The target, the parties, the carriers and every figure are illustrative.

Use case card
EngagementProject Lantern — Lumen Ridge Software Inc. (illustrative), DIL-2026-0002
DealIllustrative $310M EV; revenue $92M; 410 employees. Buyer Arlo Street Equity; sellers the founders and an early investor (illustrative)
ActorsDeal broker (owner), practice leader, analyst
Data roomSchedule of insurance, declarations for technology E&O, cyber, D&O and EPL, loss runs, material contracts summary
Agents involvedAll nine; the contingent liability and tail & run-off agents carry this one
Decisions and authorityBroker reviews every finding; practice leader signs off the control run; sharing with the deal is the broker’s
Systems touchedInsightPulse (subsidiaries, leadership, news), InsightDealDesk (DEAL-2026-0001)
Outcome26 findings, 9 high: a cyber policy that ends at closing, five tails costing more than a year of the whole program, and contract liability above the cyber limit

The two problems

flowchart LR subgraph C["Customer contracts"] M1["3 enterprise MSAs:
uncapped data-breach
liability"] end subgraph P["Cyber policy"] L["$3M limit"] K["Terminates if >50%
is acquired"] end M1 -- "exposure above" --> L K -- "at closing" --> Z["No cyber cover
on day one"] style M1 fill:#fff4e2,stroke:#f4a03a style K fill:#fdecec,stroke:#e57373 style Z fill:#fdecec,stroke:#e57373

Either problem alone is a negotiating point. Together they mean a target whose largest contractual exposure is data breach would close with no cyber policy at all unless the buyer acts before signing.

Step by step

Project Lantern, from the data room to the sign-off Illustrative; days from the data room opening.
1
Data room agentChecklistDay 1

Policies and loss runs are present; there is no litigation letter. The loss runs cover three years, not five.

2
Program agentProgramDay 1

Eight lines; technology E&O $5M, cyber $3M, D&O $5M (premium financed in nine instalments), EPL $2M, all claims-made with retro dates from 2018 and 2019.

3
Coverage gap agentBenchmarkDay 1

For a small-revenue software business the illustrative benchmark expects commercial auto, crime and fiduciary (all missing, medium) and higher general liability ($1M against $2M) and umbrella ($5M against $10M) limits.

4
Loss run agentLoss runsDay 1

A handful of claims; one open E&O claim over the large-loss threshold, a customer alleging an outage cost them revenue.

5
Tail & run-off agentPoliciesDay 1

Five tail needs: cyber, D&O, EPL, technology E&O, and the sellers’ six-year D&O run-off. Two clauses act at closing: the cyber policy terminates; the D&O converts to run-off.

6
Subsidiary agentInsightPulseDay 1

Pulse lists a UK and an analytics subsidiary not named individually; the policies’ blanket ‘and its subsidiaries’ wording may pick them up, so the finding is low and asks the carriers to confirm.

7
Contingent liability agentContracts summaryDay 1

Three enterprise MSAs carry uncapped liability for data breaches, above the $3M cyber limit.

8
Supervisor agentControlsDay 1

Two controls: high findings unreviewed (block) and loss runs shorter than five years (warn). It prepares a practice leader sign-off recommending review, not release.

9
Seller requestDeal brokerDay 2

The data room agent’s prepared request asks for two more years of loss runs and a litigation letter. The broker accepts it; outside production it is logged as a dry run, and no email leaves the product.

10
ReviewDeal brokerDay 2–5

The broker approves the cyber termination and the uncapped contracts as high, and the tails; changes the subsidiary finding after the carriers confirm the blanket wording.

11
Sign-offPractice leaderDay 6

The block clears once high findings are reviewed; the warning on loss runs stays on the record until the seller sends the earlier years.

The screens

Program · Lumen
The program of an illustrative software target with technology E&O and cyber
The program of the illustrative software target. Technology E&O, cyber and D&O on claims-made forms, and a D&O premium that is financed.
Gaps · Tails and change of control
Five tails, the sellers' D&O run-off and a cyber policy that ends at closing
Tails and change of control on the illustrative software target. Five claims-made lines, and a cyber policy that terminates automatically when more than 50% of the insured is acquired.
Gaps · Contingent liabilities
A contingent liability: uncapped data-breach liability in enterprise contracts above the cyber limit
The contingent liability on the illustrative software target. Three enterprise contracts with uncapped data-breach liability, above the $3 million cyber limit.
Gaps · Lumen
Coverage gaps and thin limits for an illustrative software target
The program after closing and the gaps for the illustrative software target. No commercial auto, crime or fiduciary, and general liability and umbrella limits below the benchmark.

Who talks to whom

sequenceDiagram participant B as Deal broker participant DD as InsightDueDiligence participant S as Seller (via deal team) participant PL as Practice leader participant DL as InsightDealDesk B->>DD: Analyze DD-->>B: Prepared: ask the seller for 2 items B->>DD: Accept DD-->>S: Request logged (dry run outside production) DD-->>PL: Sign-off: block + warn B->>DD: Review 26 findings PL->>DD: Accept sign-off B->>DD: Share R&,W-relevant findings DD->>DL: Signed POST (tails, contract exposure)

What each agent rested on

AgentWhat it preparedWhat it citesWho decides
Tail & run-offCyber terminates at closing (quoted); five tails estimatedCyber Liability and D&O declarations, p.1Broker
Contingent liabilityUncapped data-breach liability in 3 MSAs, above the $3M cyber limitMaterial contracts summary, p.1Broker
ProgramD&O premium financed in 9 instalmentsD&O declarationsBroker
Data roomLoss runs cover 3 years, not 5; no litigation letterLoss runs; checklistBroker accepts the request
SupervisorRecommend review, not releaseTwo engagement controlsPractice leader

Why the financed premium matters

A premium finance agreement usually lets the lender cancel the policy on default. The program agent records it and the finding asks that it be settled at closing, so the D&O does not lapse because a payment plan was never transferred.

Edge cases

What happensWhat InsightDueDiligence does
The carrier agrees to waive the termination clauseThe broker changes the finding with the carrier’s note; the change is signed on the record.
The seller sends two more years of loss runsAnalyze again; the loss-run warning stops firing and the run history shows when.
The model mentions a market cyber limit for SaaSThe number is not in the facts, so the answer is rejected and the check’s finding stands.

On the deal desk

The two findings that change the deal — the cyber termination and the uncapped contracts — are on the first screen of findings, each with its page.

For IT & architecture

Clauses are read as text from the policy conditions and quoted, not paraphrased. The tail figures are the engine’s, from the practice’s multiples.

For practice leaders

Tails of $405K against a $310K annual program is the number that belongs in the buyer’s model; the standalone premium barely moves.

Questions we get asked

Does it read the customer contracts themselves?

It reads whatever the data room holds. Here it is a material contracts summary; with the contracts themselves, the same check reads their liability clauses.

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